Mofest Chicago Film Fest Tomorrow!

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Last week, I worked on a short film for Mofest‘s 48-hour film challenge. We had a great team  and Peter did a killer job on the editing. It’ll be exciting to see it on the big screen.

Film fans get out tomorrow and support the Chicago filmmaking scene tomorrow at the Portage Theater.

4050 North Milwaukee Avenue  Chicago, IL 60641

For more info on the event, check out Mofest’s website or Facebook page.

You can buy your tickets from EventBrite right here. It’s cheaper now, don’t wait! More details below.

 

Also, I have a gallery on Flickr of behind the scenes photos I shot last weekend. Click the photo above.

Go team #worstteamnameever!

Mofest Chicago

 

• Not one, but TWO NIGHTS OF FILM – short movies filled with action, drama, comedy, and suspense, thought-provoking docs, mind-blowing experimental, and music videos from a variety of genres – ALL created by emerging talent within our city…

• Not one, but TWO GALLERIES featuring outstanding creative collections featuring media, music, art, sketch, sculpture and photography, created by members of our very own community…

• Not one, but TWO PARTY SPACES inside the historic front lobbies and down by the main stage which will keep the crowds to a dull roar.

• FREE BOOZE included Saturday at the HUGE BAR – CUSTOM BUILT for Mofest. Abundant free flowing taps of cold HALF ACRE craft beer, an impressive duo of red and white WINE SELECTIONS and non-alcoholic beverage choices, ALL FREE. ALL NIGHT LONG…

• FREE FOOD served throughout the night with delicious hot and cold entrees, appetizers, fruit, cheeses, vegetarian fare and desserts – ALL FREE courtesy of the team at TRAVELING FARE CATERING…

• PLUSH THEATER SEATING accommodations for all! Cozy up with HUNDREDS of industry people (or corner off a private section of your own) throughout the screenings…

• SURPRISE RAFFLES AND TEE SHIRTS! And for those of you who’ve experienced MoFest before, then you know we’re talking some sweet schwag!

For more details, go here.

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Customer Service Face Off: Verizon vs Comcast

This post is for my wonderful customer service rep at Verizon, Zack (or Zach).

Customer service is an opportunity to make or break the reputation of a brand in the customer’s mind. And when shared with others, has the opportunity to spread that sentiment. I find that many have a difficult time dealing with resolving issues so I wanted to share my experiences and philosophy.

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Verizon

I was fortunate enough to visit Prague last month for a brief vacation. I knew I could last a few days without making any phone calls, but I needed, yes needed, to get an international data plan for my four day exploration in Central Europe. Fast forward a bit, I received my monthly e-mail present from Verizon last night, letting me know that my bill was ready. I was prepared for a bigger bill but not what the screen said when I opened my e-mail. $250!

My Verizon bill

The Problem

When I turned my phone on after I landed in Prague, I started getting text notifications from Verizon that I was being charged for data uses. I was slightly concerned that my international data plan hadn’t activated but I laughed it off knowing I would reverse it later. By the time I arrived at the InterContinental hotel, I had accrued more than $50 in data charges. I called Verizon from my room shortly after to double check that I wasn’t actually getting charged. I was in the clear, as those messages “get sent regardless.”

The sketchy thing about these international data plans is that there is no easy way to “officially” monitor data usage; I couldn’t exceed 50mb. I reset the iPhone’s own data usage count so I could keep track unofficially.

A bit of advice for international travel with smartphones: Turn off push notifications, don’t check facebook, turn off location tracking when you don’t absolutely need it and keep the instagram posts to a minimum.

Apparently, I ended up going over by about 7mb, which at $5.12/mb, is not cheap. But more on that later.

Verizon Call Goals

Fast forward to tonight.

The Call

I fired up my computer when I got home tonight, logged into My Verizon, brought up my bill and dialed *611 with three objectives written down in front of me.

1) Cancel global data — done.

Steps 2 and 3 were fun.

Looking at my data charges, I had used 57mb out of 50mb. Since I had no way of officially tracking my data usage, I ended up going over (even though I didn’t even reach 50mb, or so said my iPhone). I said to myself, fine, I went over, I’ll pay the roughly $35 (7mb*$5.12/mb).

Here’s the scandalous part of Verizon’s billing that I was not informed of when I had the international data plan added to my account: I purchased 50mb for $30/mo. I was charged $21.29 for data used from 03/14 – 04/04. I was only charged only for 22 days. Sweet, right? Nope. Since I activated the data plan mid-cycle, I only had 33mb for the plan, not 50mb. Now I understand wanting to line up the new account service with the billing cycle, but penalizing me for using the data plan that I thought I had purchased is ridiculous.

TL;DR – I thought I purchased 50mb data plan for $30/mo. What I actually purchased was 33mb for 22 days at $21.29.

What I actually paid for was not an option on the website. This was in no way ever explained to me when I signed up for the data plan.

After explaining and doing some basic math with Zack (or Zach), I ended up getting everything straightened out. Although, with the refunds, my bill is now going to be screwed up for two months.

Now onto the customer service.

My philosophy with customer service workers and really any service worker, is always be courteous and pleasant. Always. Even in the most difficult moments, staying pleasant will help get what you want and make the person’s life on the other end a bit easier. Whether you’re at Subway or on the phone with horrendous CS at Comcast and everything in between, we have to keep in mind that they’re still people and they’re most likely not at their dream job. Always treat them with respect.

Zack (or Zach), if you read this, thanks again for the help tonight!

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Comcast

It’s no secret that Comcast has notoriously abysmal customer service. Not always, just most of the time. My last thrilling adventure with one of their reps left my mind boggled and irritated. And if you know me, it takes a lot for me to get worked up.

(I’ll make this one quick)

The Problem

Apparently our Internet service was filed under the wrong apartment number. We had a neighbor move in and activate their service, prompting a change in our account. Once that happened, we lost connection to all but one computer. I remember this happening before but I couldn’t remember what the fix was. I’ve set up dozens of home networks, so I thought with a little toying, I’d be able to figure it out. Not so. I called my friend Tom, my last resort before calling.

I explained my issue and he recalled having the same issue before. From what I understand, there is apparently a switch on Comcast’s end that sets whether or not the customer is using a router (or using one or more devices). By default, it’s set to only connect one device.

The Call

I called and got a rep.

I started explaining the issue and we started troubleshooting. I had done everything he was about to suggest at least twice but I played along to be polite. He asked what kind of router I was using. “A Linksys G router,” I said. He followed by saying how old my router is and that I should get an ‘N’ router. He started asking what computers I’m trying to connect with. I said “two Macs.” He starts telling me about each of his kids’ iPads and his three Macs at home.

After nothing worked, I suggested that “I think I recalled having this issue before and it might have been some switch or something that has to do with having multiple devices.”

At this point I was going back and forth, refreshing my browser from multiple computers and when I got back to my desktop and refreshed, it worked. “It works now, thanks!”

“I didn’t do anything,” he said.

“You must of done something…”

“Nope.”

I said thank you and hung up.

Rant

Are you joking? Congratulations for owning a crap-load of Apple products and having an N router. Not to be a dick, but I called because I had a problem, not to hear about your family’s electronics and how old my router is. He was completely unprofessional and disrespectful. The most unbelievable part, is that he denied having fixed the problem, making me feel like I should feel like an idiot. Sadly I didn’t feel like an idiot. I just thought he was an asshole.

When Mr. Merrill gets his non-profit Telecom, Calyx Institute, off the ground, I hope he opens up shop in Chicago. I’d be proud to be his first customer.

Results:

Verizon: 1

Comcast: -50

Remember, always be pleasant and courteous with any service workers, you’ll both be in a better place.

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A DRAMATIC SURPRISE ON A QUIET SQUARE

Big tip of the hat to Duval Guillaume Modem, the agency responsible for the incredible PR stunt published today. If you’re not one of the 3 million+ viewers of today’s, A Dramatic Surprise On A Quiet Square, you really should check it out.

I have to admit, it’s been nice seeing fewer and fewer ‘viral’ video attempts and flash mobs from brands. But when one comes along that blows them all out of the water, I don’t feel ashamed of using the “V” word.

 

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Podcasts & Interests: My Two Favorite Problems

Drew Rose Podcasts

I have a problem.

Let’s make it two problems, but good ones. Here they are: I have too many interests and I love podcasts.

In my quest to learn as much as I can, I’ve discovered that multiple mediums really matter. Blogs are great. Books are great. Social networks are great. People are great. And podcasts are great. But I’ve found that each one has their strengths and weaknesses as far as education goes.

From what I’ve seen, podcasts seem to have had the least attention of all those platforms. The iTunes podcast directory is literally overflowing with incredible content that is often overlooked. I feel bad that I haven’t listened to more!

For those who do listen to podcasts, hopefully there’s something in here you haven’t heard before. I’ve added my top 3 episodes under the Culture, Science and Ideas section.

If you have any favorite podcasts or episodes, feel free to share them in the comments.

Business and Marketing

Six Pixels of Separation

I owe a great deal of gratitude to Mitch Joel for his blog and podcast. I’ve listened to every episode since March 2010. It’s added tremendous value to the way I think about marketing and business. Beyond that, he has amazing guests on each week. I do wish there were more Media Hacks episodes — those are amazing. Highly recommended.

The BeanCast

Great round table discussions with many leading marketing, advertising and PR folks. There’s a fantastic variety of ideas and opinions discussing current events in their fields. The BeanCast is wonderful and gets multiple perspectives and is helpful in forming your own opinion on the issue at hand.

Inside PR

Hosted by some of PR’s best, Gini Dietrich, Martin Waxman and Joseph Thornley have fun, thoughtful discussions on the latest Public Relations and communication topics. Good stuff!

Marketing Over Coffee

Christopher S. Penn, John Wall and a mug of the most delicious beverage around (coffee — if you didn’t already know) dig into latest happenings in marketing, often through a technical lens. They seldom hold their opinions, which I appreciate because they don’t dance around issues. Periodically they have guests, frequently of recently published books.

The Accidental Creative

Todd Henry addresses “how to thrive in the create-on-demand world by instilling practical, everyday practices that help you stay prolific, brilliant and healthy in your life and work.” If you’re looking for a shorter, straight-to-the-point podcast check this one out. Again, many great interviews.

Comedy

Doug Loves Movies

Hosted by Doug Benson. If you love movies and comedy, this podcast is probably for you. It’s definitely NSFW so put on headphones or wait until you get home. They play the amazing Leonard Maltin movie trivia game.

The Nerdist

Chris Hardwick has fellow comedians on his show for random and really funny conversations. Also NSFW without headphones.

 

Culture, Science and Ideas

Freakonomics

Former NY Times journalist, Steven Dubner and University of Chicago economist, Steven Levitt, find correlations between seemingly unrelated topics and share their insights. Things like, “What Do Hand-Washing and Financial Illiteracy Have in Common?” They discuss a lot more than those kinds of findings, all of which is very fascinating.

2.9.11 Bring on the Pain!

7.6.11 Hey Baby, Is That a Prius You’re Driving?

2.24.11 “Billionaires Vs. Millionaires”: Five Things You Don’t Know About the NFL Labor Standoff

Smart People Podcast

Chris Stemp and Jon Rojas talk with “leading professionals in various industries to pick their over-sized brains and pass on the information.” They have amazing guests and have excellent conversations with them. Highly recommended.

4.19.11 Guest: Dr. Pamela Rutledge

6.14.11 Guest: Dr. Mike Rose (No relation)

12.17.12 Guest: Barry Schwartz

Stuff You Should Know

Probably the king of educational podcasts, Stuff You Should Know picks topics everyone is familiar with but probably doesn’t know much about. They explore these topics in great depth. Also, Stuff You Should Know probably has a couple of the best hosts out there!  Highly recommended.

11.16.10 Have all the Good Ideas Already Been Discovered?

5.12.11 How Con Artists Work

6.16.11 How Curiosity Works

Stuff To Blow Your Mind

Also from HowStuffWorks, Stuff To Blow Your Mind is a step beyond Stuff You Should Know. Topics get a bit crazier and further out there.

12/30/10 Is your gut a genius?

3/31/11 Why Your Brain Likes Conspiracy

9/27/11 Science of Pet Peeves

Radiolab

From WNYC, Radiolab has a solid mix of science and culture. The hosts, Jad Abumrad and Robert Krulwich are really very good at making the content accessible. They like to dig into human processes and human nature. Highly recommended.

2.20.12 Escape

10.4.11 Loops

8.23.11 Games

Radio Open Source

“An American conversation with global attitude, on the arts, humanities, and global affairs, hosted by Christopher Lydon.” To be fair, I haven’t listened to this one yet but the content seems very interesting.

The Psych Files

“The Psych Files is aimed at anyone curious about human behavior, though students taking a course in psychology, those majoring in psychology, and instructors of psychology will find the podcast particularly of interest.”

2.14.12 Is the Web Making You Narrow-minded?

6.21.11 How Do You Change Your Behavior?

6.6.10 False Memories: How Can Your Memories Be So Bad?

This American Life

By far the best radio show in existence, at least in my opinion. Ira Glass has been telling remarkable stories since 1995 on his NPR program. They’re shocking, amazing, incredible, saddening, enlightening, exciting and I think every other emotion out there. Since the latest episodes don’t give me enough of a fix, I’ve been going backwards through the archives. I’ve listened to almost every program since 1998. Highly recommended.

1.6.12 Mr. Daisey and the Apple Factory

8.12.11 Amusement Park

7.22.11 When Patents Attack

It’s entirely unfair to share only three links!

Sound Opinions

Jim DeRogatis and Greg Kot of WBEZ, Chicago’s NPR station, “fire up smart and spirited discussions about a wide range of popular music, from indie rock to classic rock, hip hop to R&B, and every genre under the sun.” If you’re a music fan, you’ll probably be a fan of Sound Opinions.

3.2.12 Guest: Fred Armisen

3.19.10 An Examination of Synth-Pop, Damian Kulash on Youtube, Broken Bells Review

1.29.10 Guest: Peaches

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Tracking the SOPA Timeline & Reddit PAC

It’s been a fascinating and tumultuous week surrounding SOPA/PIPA. I wanted to wait a few days to write again to let things unfold and to reflect on all of the events. So here’s a general list of the events:

Week leading up to Jan 18, the planned Internet protest against SOPA/PIPA

  • Companies announcing they would take their sites down for 12/24 hours

January 14, 2012

  • President Obama announces he won’t support SOPA

January 17, 2012

January 18, 2012

  • Wikipedia is down. Reddit, WordPress and thousands of other sites are down
  • Wikipedia says it received 162M site visits, 8 million of which in the U.S.
  • Google said their Anti-SOPA page received 13M page views and 7M petition signatures
  • Close to 1,000 people protest in New York City in Midtown Manhattan & protests in San Francisco

January 19, 2012

  • MegaUpload file-sharing service is shut down and the owners are indicted
  • Anonymous takes down government websites in relatiation

January 20, 2012

  • SOPA/PIPA are shelved

January 21, 2012

  • Petition is created to investigate bribery of politicians by former Sentator and CEO of the MPAA Chris Dodd due to his remarks on Fox News (10,430 have signed at the time of writing this)

Last week, Mark W. Schaefer wrote an excellent blog post about the herd mentality concerning SOPA/PIPA. He posited that SOPA had become a meme in which folks less familiar with the subject played follow the leader with their stance. I largely agreed with other parts of the post but at that time, I really hadn’t seen the ‘herd mentality’ that Mark had seen.

When January 18 came around and friends were updating their Facebook status,’ the herd mentality immediately became apparent. Mark, you were right! Suddenly everyone was against SOPA because Google and Wikipedia said so. While the bandwagoners decided to join the right side imho, to Mark’s point, the problem was that people were choosing sides without educating themselves first. On the flip side, many politicians are guilty of herd mentality too; many pro-SOPA politicians switched sides throughout the day of the protest. Of course living in the “Windy City,” I fully understand there were other factors influencing the stances of politicians…

There’s another problem with herd mentality, especially in the case of SOPA/PIPA. So everyone that jumped on board, more or less has some knowledge of the issue, but how much do they understand? The question I have now is: With all the “new” opponents, how many of them are actually against piracy. Remember, we still don’t like piracy — it’s just that these bills are horribly written — that’s why we’re fighting.

So the million dollar question is: How do you inform an entire country of an issue that directly affects them when mass-media won’t report on it? Possible answer below.

There’s one incredible update from the land of Reddit: A newly formed Political Action Committee (Reddit PAC). I came out of a two-year posting hiatus just to thank the original poster!

Here’s from the new and temporary website (currently being designed):

Over the past half a decade, Reddit has gained fame for being one of the most positive and influential groups on the internet. Together, we have raised money for disaster relief programs, paid for peoples’ medical bills, and even forced a large corporation to change its stance on a threatening bill.

Now, Test PAC is here to serve as the hand that “does it” every time there is a post beginning with the words “why don’t we…” Want to put out an ad calling for Sean Hannity to be water-boarded? Want to put Redditors in Congress? Want to depose Paul Ryan? Reddit’s user-base now has the power to do this, or virtually anything else it puts its mind to, in a legal and safe manner through Test PAC.

And we’re only on Step 1.

Here’s a link to the /rpac sub-reddit

Below is the original post:

Please read this entire post, as well as the comments section, before posting a criticism of this project. I may have addressed it already.

In the past several months, there have been a number of threads on Reddit calling for the formation of a Reddit PAC. These threads are often met with optimism, support, and wonder. Just as often, they are met with criticisms and cynicism.

In December, using feedback from these threads, I started paperwork to form a Reddit PAC. And I’m done. We have one.

Test Pac, Please Ignore is a section 527 political organization whose primary purpose is to raise and spend money for whatever political purposes you want.

Together, we can now:

  • Air political advertisements on television
  • Donate money directly to political campaigns and other PACs
  • Do lots of paperwork

Now, to be honest, I was a bit peeved about the recent debacle in /r/trees because here I am, in the process of putting the finishing touches on a legitimate non-profit organization, and this guy broke all of your trust. So allow me assuage your fears:

  • We are registered with the Federal Government. Our tax-ID is 45-4126666 (I believe those of you on 4chan call that “dubs” or something.)
  • All of our financial activity is monitored and audited by the Federal Election Commission, and every one of our expenditures will be published on fec.gov. You will see exactly where the money goes, as well as how much money we have.
  • This is my SteamID, this is my personal website. If I break your trust, you are free to harass me to the ends of the Earth. If I don’t break your trust, please don’t harass me though =D

So what now? We need to (1) get money, (2) decide how to spend it, and (3) spend it. I’ll cover these three points in order.

Getting Money

There are two ways that the PAC can make money. First, we will be having monthly or quarterly fundraisers by selling products (either “pay what you want” or less than, say, $5) such as ebooks, all made/written by actual Redditors who agree to donate a portion of the proceeds to the PAC. The first fundraiser will start in about a week.The fundraisers will be posted in /r/rpac by me and I will ensure that the correct amount of proceeds are allocated to the PAC, and post proof after each fund-raiser as well as the amount we raised, for security reasons.

The PAC can also receive funds 24/7/365 via Dwolla or Piryx. It’s easier than using Paypal, and instructions are on the PAC’s donate page.

If you have a service or product you’d like to use to (1) promote your product and (2) donate at least 50% of the proceeds to the PAC, send an email to info@testpac.org.

Disclaimer: We cannot accept contributions from foreign nationals or government contractors, sorry.

Deciding on How to Spend Money

Currently, we do not have the infrastructure to decide how to allocate expenditures. Most PACs meet in a board room, have a chairman, and take a vote. Two problems. (1) We are on the internet, and (2) we currently have no voting system that is safe from 4chan or the Mitt Romney campaign gaming our voting system. For now, any of these discussions can take place in the PAC’s subreddit, /r/rpac.

When I created the PAC, I had three expenditures in mind:

1.) Donating money directly to Redditors running for political office, such as these people: Sean Closson, Dr. Michael Ham, Jeff Block, Zachary Meyer, Jonathan Wallace, Peter Marchetti, Joel Tyner, Mike Scala, and everyone else whose name I have apologetically forgotten to include here.

2.) Running political advertisements on issues Redditors are vocal about, such as SOPA/PIPA, cannabis prohibition, net neutrality, and preferential voting systems.

3.) Funding causes like Directing Democracy, which aim to educate and inform Americans on citizenship democracy, and capitalism. Democracy requires an educated and informed populace, and while some companies serve their interests by mis-educating and mis-informing, it is our duty to fight back by teaching our countrymen in a non-biased way.

Of course, this is a Democratic organization, so our expenditures are up to you, not me.

Spending Money

This is the part I’m most excited about. Rather than hiring video production teams and spending $50k on a commercial, we can hire actual Redditors to do our work. We can put a post in /r/forhire detailing the project we would like completed, ask for quotes, and give the job to Redditors.

When products are completed, we’ll post them on the official Test PAC Website and then put the ad on TV or the radio, in magazines or newspapers, or on the internet.

I see so much potential for the Reddit PAC!

What would you like to see come from this?

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The Basics of SOPA & PIPA

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The Curse of Knowledge Pt. 2: #SOPASUCKS

I’ve had several discussions very recently about the devastating Stop Online Piracy Act (SOPA) and Protect IP Act (PIPA) working their way through Washington. I need to mention that these chats have mostly scared me! So many people still don’t know what it’s all about.

There’s a few reasons for this:

and the most important reason,

  • Many of my friends aren’t as nerdy as I am about the Internet

Conversations about SOPA go back to the end of October (and 2008 with PIPA) so it’s very familiar to me. So getting back to the curse of knowledge, here is what SOPA means in plain English and why you need to care:

In the words of Charles Darwin, “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”

In terms of SOPA, major content producers and media companies are refusing to adapt to the way the Internet and sharing has evolved and affected their businesses.

From a letter written by 83 of the Internet’s ‘Founding Fathers:’

If enacted, either of these bills will create an environment of tremendous fear and uncertainty for technological innovation, and seriously harm the credibility of the United States in its role as a steward of key Internet infrastructure. Regardless of recent amendments to SOPA, both bills will risk fragmenting the Internet’s global domain name system (DNS) and have other capricious technical consequences. In exchange for this, such legislation would engender censorship that will simultaneously be circumvented by deliberate infringers while hampering innocent parties’ right and ability to communicate and express themselves online.

All censorship schemes impact speech beyond the category they were intended to restrict, but these bills are particularly egregious in that regard because they cause entire domains to vanish from the Web, not just infringing pages or files. Worse, an incredible range of useful, law-abiding sites can be blacklisted under these proposals. In fact, it seems that this has already begun to happen under the nascent DHS/ICE seizures program.

The effects of this bill are still fairly abstract right now (while the Internet still exists) but when YouTube is suddenly unavailable in the United States, you’ll now know why.

I created a Storify post to help illustrate the magnitude of what’s going on.

And here’s a list of additional links to check out:

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The Curse of Knowledge Pt. 1: The Curse

Think of the last time you explained a concept to someone. Was their response anything like:  “Just tell me what I have to do, but in language that a cocker spaniel can understand.”

My Dad said that to me recently and sharing that is not a slight against him. I was explaining an IT process but he just wanted basic instructions. I consciously try to explain in simpler terms but where do you draw the line before it’s dumbed down too much?

The Curse of Knowledge

There’s an idea that has crossed my mind many times over the years and last year after I read Chip & Dan Heath’s book, Made To Stick (not an affiliate link), I finally had something to call it. — The Curse of Knowledge

People tend to think that having a great idea is enough, and they think the communication part will come naturally. We are in deep denial about the difficulty of getting a thought out of our own heads and into the heads of others. It’s just not true that, “If you think it, it will stick.”

And that brings us to the villain of our book: The Curse of Knowledge. Lots of research in economics and psychology shows that when we know something, it becomes hard for us to imagine not knowing it. As a result, we become lousy communicators. Think of a lawyer who can’t give you a straight, comprehensible answer to a legal question. His vast knowledge and experience renders him unable to fathom how little you know. So when he talks to you, he talks in abstractions that you can’t follow. And we’re all like the lawyer in our own domain of expertise.

Here’s the great cruelty of the Curse of Knowledge: The better we get at generating great ideas—new insights and novel solutions—in our field of expertise, the more unnatural it becomes for us to communicate those ideas clearly. That’s why knowledge is a curse. But notice we said “unnatural,” not “impossible.” Experts just need to devote a little time to applying the basic principles of stickiness.

JFK dodged the Curse [with “put a man on the moon in a decade”]. If he’d been a modern-day politician or CEO, he’d probably have said, “Our mission is to become the international leader in the space industry, using our capacity for technological innovation to build a bridge towards humanity’s future.” That might have set a moon walk back fifteen years.

Stick with K.I.S.S. (Keep It Simple, Stupid) more often and we’re sure to communicate better.

The Curse of Knowledge Pt. 2: #SOPASUCKS

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Secrets of Storytelling From Ira Glass

Old Radio

This American Life, as so many will attest, is a fantastic program. Ira Glass has been sharing fascinating human stories since 1995 and has been broadcasting for much longer.

So why do nearly two million people tune in to his stories?

Ira explains that it’s not just a decent story but two building blocks that work together.

The anecdote and the moment of reflection.

What else?

  • Abandon crap.” It’s hard to find a decent story. “Often the amount of time finding the decent story is more than the time it takes to produce the story.”
  • Do a lot of work and you’ll eventually get “lucky.” “If you’re not failing all the time, you’re not creating a situation where you can get super lucky.”

Ira touches upon a subject that really hit home with me. I can recognize great artwork but when I go to create something myself, I know it’s not at the level of my ambition. If I know what great looks like, why can’t I do it myself?

Ira plays a segment he recorded when he was 27, eight years into his career. He tears into it.

The answer? It takes a while; it usually takes years from having good tastes to creating amazing work.

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Part of the Cult Now

It’s been an interesting past three weeks. I finally caved and got a new phone. Since last April, I’ve been waiting to upgrade for a device I felt would make a good two-year investment…or rather, would last two years. Six months of excruciating patience later, I didn’t get the droid I was looking for (that was good, right?).

I’m an early adopter, I like to explore and dissect everything but there’s a caveat — when there’s an investment, I research until I blow an entire sales cycle. But I made a breakthrough or as I like to call it, an exception. Having endured my Blackberry long enough, I jumped on getting the iPhone 4S after comparing specs and price of course. Combine that with my line of work and personal interests and it just made sense.

One of my first priorities was to jump on instagram. I love shooting photos and it’s although a different medium, it’s fun nonetheless.

Apart from the photos, instagram would be a new social network I was excited to join and get active in. I don’t think I’ve had that feeling since I joined Facebook in 2005.

Here are a few my instagram shots that I like:

Shoes and a hat in my apartment.

O'Hare Airport

Busted bottle of maple syrup at the bus stop outside my office

The view from my hotel room at Montgomery Bell State Park in Tennessee

On a small bridge crossing a section of Lake Woodhaven at Montgomery Bell State Park in Tennessee. 9am morning dew on a spiderweb with a very foggy backdrop. The water was much warmer than the air.

There was a little building across the bridge with a balcony and an amazing view.

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